Privacy Policy

Last updated: 21 July 2026

Pharmacy Weight Loss Liverpool | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Liverpool collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Liverpool is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Liverpool and across the UK. As a data controller, we are responsible for the personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of personal data:

Identity data: Full name, date of birth, gender
Contact data: Address, email address, telephone number
Health data: Medical history, current medications, weight, BMI, and clinical information relevant to your treatment
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment safely and appropriately
To dispense and deliver prescribed medications — typically within 1 working day once your consultation has been reviewed and approved by our pharmacist
To communicate with you about your treatment, orders, and care
To maintain accurate clinical and dispensing records as required by pharmacy regulations
To process payments for our services
To improve our website and service quality
To comply with our legal and regulatory obligations as a GPhC registered pharmacy

Our legal bases for processing include: fulfilling a contract with you, compliance with legal obligations, protecting vital interests, and where necessary, your explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we use include:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand website traffic and user behaviour (e.g., Google Analytics)
Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Delivery providers: To fulfil your medication orders
Payment processors: To handle transactions securely
NHS and healthcare professionals: Where clinically necessary or legally required
IT and platform providers: Who support our website and clinical systems under strict data processing agreements
Regulatory bodies: Such as the GPhC, where we are legally obligated to share information

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records in line with NHS and GPhC guidance — typically for a minimum of 8 years from the date of last contact, or longer where legally required. After this period, your data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Liverpool
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We take all privacy concerns seriously and will work with you promptly and transparently to resolve any issues regarding your personal data.